SHIPPING & RETURNS
Final shipping cost is displayed on the checkout page.
Domestic (US): shipping is free for purchases of $15 or more unless noted in the checkout page.
International: shipping cost includes tracking and is available for select destinations.
Shipping cost for brick orders will vary based on size/weight of the model and will be displayed in the checkout page unless it is a custom brick order, where shipping cost will be shared with you upfront.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
You will receive the link to download the instructions manual and parts list for the model within 24hrs of your order. The link will be sent to the email address associated with your PayPal account, unless you instruct us to use another address (through the checkout page, comments section).
Instructions & Stickers orders:
Besides receiving the link to download the files via email as per above, stickers will be mailed within 2 business days of the order (unless our store is on holiday, but there will be an announcement in the site if that is the case). You will receive a notification of when your order is shipped.
Custom Orders / Bricks:
For custom stickers / design orders, you will be notified of when the new sticker/model will be ready along with shipping date for physical goods.
All orders are mailed without insurance, unless requested by the Buyer. Please notify us if you would like to purchase insurance for your item(s). Our responsibility for delivery on uninsured packages ends when the package is handed over to the U.S. Post Office. By placing an order without insurance, the Buyer agrees to take on the risk of damage or loss, and not to file a Paypal claim.
Return & Exchange Policy
We offer refunds for incorrect items shipped or damaged stickers. Returned items must be unused/complete (e.g.: no missing stickers, bricks).
If you received instructions associated to the order you are returning, we will deduct the cost of instructions from your refund. Refunds are issued via Paypal same day that the returned item is received by us.
No refunds/returns on instructions/manual.