SHIPPING & RETURNS

Shipping Policy

Final shipping cost is displayed on the checkout page.

Domestic (US): shipping is free for purchases of $20 or more unless noted in the checkout page. 

International: shipping cost includes tracking and is available for select destinations. 

Shipping cost for brick orders will vary based on size/weight of the model and will be displayed in the checkout page unless it is a custom brick order, where shipping cost will be shared with you upfront.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. 

Instructions Only orders:

  • You will receive the link to download the instructions manual and parts list for the model(s) within 1 (one) business days of your order. The link will be sent to the email address associated with your PayPal account, unless you instruct us to use another address (through the checkout page, comments section).

Instructions & Stickers, printed parts, complete set orders:

  • Besides receiving the link to download the files via email as per above, stickers / parts will be mailed within 2 business days of the order (unless our store is on holiday, but there will be an announcement in the site if that is the case). You will receive a notification of when your order is shipped and their tracking number.

Custom Orders:

  • For custom stickers / design orders, you will be notified of when the new sticker/model will be ready along with shipping date for physical goods.

Insurance:

All orders are mailed without insurance, unless requested by the Buyer. Please notify us if you would like to purchase insurance for your item(s). Our responsibility for delivery on uninsured packages ends when the package is handed over to the U.S. Post Office. By placing an order without insurance, the Buyer agrees to take on the risk of damage or loss, and not to file a Paypal claim.

Return/Refunds & Cancellation Policy

If your order was not yet shipped, you may request a cancellation (except for custom printed items, all orders are final if it contains a custom printed part). Just send an email to customerservice@brickdesigners.com with your Order Number requesting it to be cancelled.

 

Please note that you will receive a refund minus the amount equivalent to 2.9% (for Domestic) or 4.4% (for International Orders) of the total order (including any shipping cost) + $0.30. This amount covers a non-refundable fee which we must pay to Paypal.

After your order has been shipped, the sale is considered final, no returns/refunds will be accepted/provided.