Question 1

My QR code to download digital instructions is not working.

Accepted Answer

The links included in our QR codes will expire after a specific timeframe (usually listed in the QR code label), so if that happens and you were not able to download the file(s) in time, please reach out to our Customer Service (customerservice@brickdesigners.com) ((customerservice@brickdesigners.com))with your Order # so that we can create a new link for you.

If by any chance you are being redirected to login into Onedrive or any other error message, please delete your browser cache/cookies, close your browser and scan the QR code again.

Question 2

I opened the "List of parts.txt" and I do not see parts, only text?

Accepted Answer

The "List of parts.txt" file included with each building manual is a list of parts compatible with Bricklink.com (Bricklink.com)(a marketplace for Lego® parts). Please open the link we provided in the email you received with instructions on how to use that file to purchase the parts you need.

You can also access that guide here.(https://1drv.ms/f/c/e6d4157ceb0a6f7f/En9vCut8FdQggOaEAAAAAAABq1z9Oq4d8oSxMkrqTSB9XQ?e=12eOAe)

If you want to use your own parts instead, please scroll down to the last page of the building manual where you will find a list of parts with pictures, color and quantity of each part needed.

Question 3

Do you have resellers?

Accepted Answer

Yes we do! For our customers in Asia looking to save on shipping, WarBrickHQ (https://warbrickhq.com/collections/brick-designer)is our only authorized reseller, carrying a great variety of our printed parts packs as well as full sets.

Question 4

Do you have other designs available?

Accepted Answer

We try to release new designs every other week, but if you have a specific model / sticker that you are looking for, contact us with your request.

Question 5

Why don't you sell bricks for all designs?

Accepted Answer

We don't keep a stock of bricks for all designs besides those listed for sale. If you are looking for bricks for a specific model not listed under "Complete MOCs", please contact us with your request.

Question 6

Do you have a minimum purchase requirement?

Accepted Answer

There is no minimum purchase required for any of our items, but custom stickers are sold by the page, please contact us for a quote.

Question 7

Printing/Part Quality

Accepted Answer

Even though Lego® elements have specific measurements, their production technique (injection moulding) creates "defects" and/or visual marks on its parts that may affect printing and positioning of these parts into our printer. While we strive for great quality prints, there are limits on what and how can be printed on a part/surface, so the below should clarify what is considered acceptable from a printing perspective.

Tolerance:
UV-printed graphics on plastic elements shall be deemed acceptable if the misalignment or dimensional deviation of the print is within +/- 1mm of the intended  design placement of the part. This threshold is allowed and accepted for any deviation in the position, size, centering/alignment of printed graphics on the part.

Printing limitations:
With 1,000s of different elements, not all parts can be printed on it accurately. While we try to avoid using exquisite/multifaceted or other unique shapes, sometimes a model/design requires a "special" print technique, either a 360 print, or a print on a recessed section of a part, and there may be imperfections on the "connecting" prints of a multifaceted design and/or "fuzzy" prints due to their positioning on the printer.

Part Defects:
We only use NEW parts as we purchase them directly from Lego® or third party vendors that list their parts as NEW. Please note that NEW does not equal MINT condition, therefore there may be still scratches on the parts due to handling/shipping/storage.

Injection moulding defects (i.e.: sink marks, ejection pin marks, etc)  as well as branding/part IDs may also affect printing,

Print Defects:
A printed part may considered defective if the graphic is missing partially or completely from its surface.

Question 8

I have a question about my order.

Accepted Answer

Please send an email to customerservice@brickdesigners.com with your Order # and your query. You will receive a response within 1 business day, Monday through Friday.

Question 9

I tried using the List of Parts.txt file but Bricklink.com says it is not supported, now what?

Accepted Answer

If you received that message, you are trying to upload the file, instead of copying/pasting its contents. Please make sure to follow ALL the steps on the guide we provided which was sent via email together with the manuals.
 
You can also access the guide on how to use the "List of Parts.txt" file here.(https://1drv.ms/f/c/e6d4157ceb0a6f7f/En9vCut8FdQggOaEAAAAAAABq1z9Oq4d8oSxMkrqTSB9XQ?e=12eOAe)

Question 10

I didn't complete an order but there is a charge on my Paypal/Card statement

Accepted Answer

When you attempt a purchase through Paypal, even if the transaction isn't completed, Paypal may place a temporary authorization hold on your payment method. This is not an actual charge, it is just a way to verify that the funds are available. This process is handled by Paypal, and is part of their verification method which we have no control over.

These holds usually appear as "pending" and will automatically disappear from your statement within a few business days, depending on your bank or card issuer.

Funds are only transferred to us once an order is received by us (and an Order # is issued to you).

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