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THE BEST SITE FOR CUSTOM LEGO® DESIGNS, INSTRUCTIONS, STICKERS, PRINTED PARTS AND MORE.
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Do you have resellers?Yes we do! For our customers in Asia looking to save on shipping, WarBrickHQ is our only authorized reseller, carrying a great variety of our printed parts packs as well as full sets.
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I opened the "List of parts.txt" and I do not see parts, only text?The "List of parts.txt" file included with each building manual is a list of parts compatible with Bricklink.com (a marketplace for Lego® parts). Please open the link we provided in the email you received with instructions on how to use that file to purchase the parts you need. If you want to use your own parts instead, please scroll down to the last page of the building manual where you will find a list of parts with pictures, color and quantity of each part needed.
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Do you have other designs available?We try to release new designs every other week, but if you have a specific model / sticker that you are looking for, contact us with your request.
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Why don't you sell bricks for all designs?We don't keep a stock of bricks for all designs besides those listed for sale. If you are looking for bricks for a specific model not listed under "Complete MOCs", please contact us with your request.
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Do you have a minimum purchase requirement?There is no minimum purchase required for any of our items, but custom stickers are sold by the page, please contact us for a quote.
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Printing/Part QualityEven though Lego® elements have specific measurements, their production technique (injection moulding) creates "defects" and/or visual marks on its parts that may affect printing and positioning of these parts into our printer. While we strive for great quality prints, there are limits on what and how can be printed on a part/surface, so the below should clarify what is considered acceptable from a printing perspective. Tolerance: UV-printed graphics on plastic elements shall be deemed acceptable if the misalignment or dimensional deviation of the print is within +/- 1mm of the intended design placement of the part. This threshold is allowed and accepted for any deviation in the position, size, centering/alignment of printed graphics on the part. Printing limitations: With 1,000s of different elements, not all parts can be printed on it accurately. While we try to avoid using exquisite/multifaceted or other unique shapes, sometimes a model/design requires a "special" print technique, either a 360 print, or a print on a recessed section of a part, and there may be imperfections on the "connecting" prints of a multifaceted design and/or "fuzzy" prints due to their positioning on the printer. Part Defects: We only use NEW parts as we purchase them directly from Lego® or third party vendors that list their parts as NEW. Please note that NEW does not equal MINT condition, therefore there may be still scratches on the parts due to handling/shipping/storage. Injection moulding defects (i.e.: sink marks, ejection pin marks, etc) as well as branding/part IDs may also affect printing, Print Defects: A printed part may considered defective if the graphic is missing partially or completely from its surface.
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I have a question about my order.Please send an email to customerservice@brickdesigners.com with your Order # and your query. You will receive a response within 1 business day, Monday through Friday.
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I tried using the Bricklink.txt file but Bricklink.com says it is not supported, now what?If you received that message, you are trying to upload the file, instead of copying/pasting its contents. Please make sure to follow ALL the steps on the guide we provided which was sent via email together with the manuals. You can also access the guide on how to use the Bricklink.txt file here.
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I didn't complete an order but there is a charge on my Paypal/Card statementWhen you attempt a purchase through Paypal, even if the transaction isn't completed, Paypal may place a temporary authorization hold on your payment method. This is not an actual charge, it is just a way to verify that the funds are available. This process is handled by Paypal, and is part of their verification method which we have no control over. These holds usually appear as "pending" and will automatically disappear from your statement within a few business days, depending on your bank or card issuer. Funds are only transferred to us once an order is completed (and an Order # is issued).
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Do you combine orders so I don’t have to pay shipping more than once?Yes, we can combine orders provided that: - The recipient name and shipping address are the same for all orders. - Your existing/previous order did not ship yet. - You request shipping to be combined PRIOR to placing your new order (add your existing order # in the Combine Shipping field during checkout). Please note the following: - We will NOT keep orders open for future orders, once your items are ready to ship, your order(s) will be fulfilled accordingly. - You will still pay for the extra shipping which will then be refunded as per below. - Combined orders will ship once ALL items are available or within 60 days of your first open order, this includes pre-orders, etc. - Shipping cost will be recalculated based on the new weight of the combined orders and any difference will be refunded to you once the orders are shipped. This means that you may receive less than what you paid for the extra shipping cost, or no refund at all depending on the new combined weight (we use UPS for international orders above a certain weight limit which costs more than USPS). - All available refunds are sent via Paypal once your orders are shipped. - We will combine orders up to 60 days from the date of the first order you requested to be combined. After that time period, whatever items are ready, they will be shipped.
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I received a tracking number, now what?Great news! If you received an email with a tracking number, your order will be handed over to the mail carrier soon. Please note that for USPS orders, our local post office can take up to 3 business days to scan packages so you may not see any updates during this time or they may not show up until the package reaches a regional distribution center, 3-5 business days later.
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I see $99.99 as my shipping cost? Why so much?If you see $99.99 as your total shipping cost, it means that unfortunately we are unable to mail items to your destination at a reasonable price. For international destinations, we only ship with tracking, and unfortunately that option is not available to all countries, but you can still purchase "Instructions Only" which are sent via email, therefore shipping is free for those.
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When will my Pre-Order ship? What if it contains other items on the same order?Shipment timeframe for a pre-order is listed in its respective product/listing description. If you order contains other items (listed as in stock), ALL items in your order will ship together when your pre-order is shipped. If you prefer to have in stock items shipped as soon as possible, please place separate orders (shipping charges will apply for each order accordingly).
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I want to buy your designs, but you don't ship to my country, why?All international orders include tracking to make sure that our Clients know where their package is. Unfortunately international tracking is not an option to all countries, or it is too expensive, so as much as we would like to make our designs/stickers available, we still can't ship to everyone. Still, the same does not apply to "instructions only", so if you are interested in purchasing instructions only, and cannot complete the checkout in our store because we currently do not ship physical items to your country, send us an email with your request (customerservice@brickdesigners.com) and we will send you an invoice via Paypal for that item. Instruction orders are fullfilled within 24hrs (usually much faster).
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I have made a purchase XX days ago and still have not received my stickers.The USPS is utilizing sea transportation to address the issue of limited air transportation to certain destinations, resulting in longer than usual international shipping times. For more information, please read this article.
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I received an email saying that my order is completed, but there is no tracking number?If there is no tracking number on the message you received, you have purchased "Instructions Only" which are sent via email (as a link to download the building manual/parts list). We only send emails to the same address listed in your order. NO EXCEPTIONS.
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I have sent you ideas for models, but I don't see them yet.As much as we would like to work on all of your suggestions, in order to release a new model, a lot of work and time is spent in designing, putting instructions and stickers together. We have a long list of ideas to work on it, so don't think we forgot about your suggestion, its just that we have been very busy :).
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How much do you charge for custom designs?Price varies based on scale of the model, features (e.g.: moving parts, etc) as well as stickers. Please provide as much detail as possible so that we can provide you with a quote for the work. The cost for the model includes a building manual (PDF file), parts list (compatible with Bricklink) as well as a sticker sheet to build 1 set.

FREQUENTLY ASKED QUESTIONS
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