Frequently asked questions
Do you have other designs available?
We try to release new designs every other week, but if you have a specific model / sticker that you are looking for, contact us with your request.
How much do you charge for custom designs?
Price varies based on scale of the model, features (e.g.: moving parts, etc) as well as stickers. Please provide as much detail as possible so that we can provide you with a quote for the work. The cost for the model includes a building manual (PDF file), parts list (compatible with Bricklink) as well as a sticker sheet to build 1 set.
Why don't you sell bricks for all designs?
We don't keep a stock of bricks for all designs besides those listed for sale. If you are looking for bricks for a specific model not listed under "Complete MOCs", please contact us with your request.
Do you have a minimum purchase requirement?
There is no minimum purchase required for sticker + instructions items, but custom stickers are sold by the page, with a minimum purchase of 1/2 page.
How do I use the "Bricklink.txt" file I received?
I want to buy your designs, but you don't ship to my country, why?
All international orders include tracking to make sure that our Clients know where their package is. Unfortunately international tracking is not an option to all countries, or it is too expensive, so as much as we would like to make our designs/stickers available, we still can't ship to everyone.
I see $99.99 as my shipping cost? Why so much?
If you see $99.99 as your total shipping cost, it means that unfortunately we are unable to mail items to your destination at a reasonable price. For international destinations, we only ship with tracking, and unfortunately that option is not available to all countries, but you can still purchase "Instructions Only" which are sent via email, therefore shipping is free for those.
I have sent you ideas for models, but I don't see them yet.
As much as we would like to work on all of your suggestions, in order to release a new model, a lot of work and time is spent in designing, putting instructions and stickers together. We have a long list of ideas to work on it, so don't think we forgot about your suggestion, its just that we have been very busy :).
I tried using the Bricklink.txt file but Bricklink.com says it is not supported, now what?
If you received that message, you are trying to upload the file, instead of copying/pasting its contents. Please make sure to follow ALL the steps on the guide we provided which was sent via email together with the manuals.
Due to COVID-19, are you still mailing items?
We only use USPS for our mailings, for both domestic and international orders. At this time, the USPS is working normally for domestic packages but with certain limitations on international deliveries due to limited air transportation. We have also temporarily suspended shipping to certain destinations.
Due to the above, you may experience longer than usual delays in receiving your packages and we ask for your understanding during this time.
With each package that is shipped, you will continue to receive its tracking number accordingly so that you can follow its path until delivery.
I have made a purchase XX days ago and still have not received my stickers.
The USPS is utilizing sea transportation to address the issue of limited air transportation to certain destinations, resulting in longer than usual international shipping times. For more information, please read this article.
When will my Pre-Order ship? What if it contains other items on the same order?
Shipment timeframe for a pre-order is listed in its respective product/listing description. If you order contains other items (listed as in stock), ALL items in your order will ship together when your pre-order is shipped.
I have a question about my order.
Please send an email to email@example.com with your Order # and your query. Please allow us at least 1 business day to respond to your message before re-sending your query.
I received a tracking number, now what?
Great news! If you received an email with a tracking number, your order will be handed over to the USPS on the next business day. Our local post office can take up to 3 days to scan packages so you may not see any updates during this time.
I received an email saying that my order is completed, but there is no tracking number?
If there is no tracking number on the message you received, you have purchased "Instructions Only" which are sent via email (as a link to download the building manual/parts list). The email used will be listed on the message received in place of the tracking number.